bibliosferaБиблиосфераBibliosphere1815-31862712-7931ГПНТБ СО РАН10.20913/1815-3186-2019-1-95-98bibliosfera-16Research ArticleДИСКУССИИDISCUSSIONSОптимизация обслуживания пользователей по определен¬ной тематике в мобильной интернет-среде с использованием в библиотеке общедоступной коммуникационной системы для передачи текстовых и голосовых сообщений WeChatOptimization of the Subject Users Service in Mobile Internet Environment on the Library WeChat Public Service PlatformЧжанЛ.ZhangL.

Dalian, Liaoning 11604

Library of Dalian University of Foreign LanguagesChina201930032019019598Copyright © Чжан Л., 20192019Чжан Л.Zhang L.Данная работа распространяется под лицензией Creative Commons Attribution 4.0.This work is licensed under a Creative Commons Attribution 4.0 License.https://www.bibliosphere.ru/jour/article/view/16

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The article thoroughly analyzes the use of WeChat public service platform in libraries and puts forward strategic ways for the development of users service by optimizing the orientation on individualized, open and interactive, specialized and integrated users service on definite subjects (SUS), and analyzes its opti­mization strategies connected with relationship, vitality and the quality. According to the analysis results, the author concludes that the optimization of SUS in mobile Internet environment should be based on the optimized service model of mobile service terminal platform, so as to realize the deepening of the function of SUS and the diversification of service forms.  

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The authors declare that there are no conflicts of interest present.