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<article article-type="research-article" dtd-version="1.3" xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xml:lang="ru"><front><journal-meta><journal-id journal-id-type="publisher-id">bibliosfera</journal-id><journal-title-group><journal-title xml:lang="ru">Библиосфера</journal-title><trans-title-group xml:lang="en"><trans-title>Bibliosphere</trans-title></trans-title-group></journal-title-group><issn pub-type="ppub">1815-3186</issn><issn pub-type="epub">2712-7931</issn><publisher><publisher-name>ГПНТБ СО РАН</publisher-name></publisher></journal-meta><article-meta><article-id pub-id-type="doi">10.20913/1815-3186-2021-3-25-34</article-id><article-id custom-type="elpub" pub-id-type="custom">bibliosfera-1781</article-id><article-categories><subj-group subj-group-type="heading"><subject>Research Article</subject></subj-group><subj-group subj-group-type="section-heading" xml:lang="ru"><subject>МИР БИБЛИОТЕК</subject></subj-group><subj-group subj-group-type="section-heading" xml:lang="en"><subject>LIBRARY WORLD</subject></subj-group></article-categories><title-group><article-title>Применение маркетинговых технологий для повышения активности подписчиков библиотечных социальных сетей</article-title><trans-title-group xml:lang="en"><trans-title>Using Marketing Technologies to Increase User Engagement on Library’s Social Media Pages</trans-title></trans-title-group></title-group><contrib-group><contrib contrib-type="author" corresp="yes"><contrib-id contrib-id-type="orcid">https://orcid.org/0000-0001-7790-8226</contrib-id><name-alternatives><name name-style="eastern" xml:lang="ru"><surname>Рыхторова</surname><given-names>А. Е.</given-names></name><name name-style="western" xml:lang="en"><surname>Rykhtorova</surname><given-names>A. E.</given-names></name></name-alternatives><bio xml:lang="ru"><p>Рыхторова Анна Евгеньевна - младший научный сотрудник.</p><p>Ул. Восход, 15, Новосибирск, 630200, SPIN: 7923-2290</p></bio><bio xml:lang="en"><p>Rykhtorova Anna Evgenievna - Junior Reseacher.</p><p>Voskhod str., 15, Novosibirsk, 630200</p></bio><email xlink:type="simple">lieslia2@gmail.com</email><xref ref-type="aff" rid="aff-1"/></contrib></contrib-group><aff-alternatives id="aff-1"><aff xml:lang="ru"><institution>Государственная публичная научно-техническая библиотека, Сибирское отделение Российской академии наук</institution><country>Россия</country></aff><aff xml:lang="en"><institution>State Public Scientific Technological Library, Siberian Branch of the Russian Academy of Sciences</institution><country>Russian Federation</country></aff></aff-alternatives><pub-date pub-type="collection"><year>2021</year></pub-date><pub-date pub-type="epub"><day>21</day><month>10</month><year>2021</year></pub-date><volume>0</volume><issue>3</issue><fpage>25</fpage><lpage>34</lpage><permissions><copyright-statement>Copyright &amp;#x00A9; Рыхторова А.Е., 2021</copyright-statement><copyright-year>2021</copyright-year><copyright-holder xml:lang="ru">Рыхторова А.Е.</copyright-holder><copyright-holder xml:lang="en">Rykhtorova A.E.</copyright-holder><license xml:lang="ru" license-type="creative-commons-attribution" xlink:href="https://creativecommons.org/licenses/by/4.0/" xlink:type="simple"><license-p>Данная работа распространяется под лицензией Creative Commons Attribution 4.0.</license-p></license><license xml:lang="en" license-type="creative-commons-attribution" xlink:href="https://creativecommons.org/licenses/by/4.0/" xlink:type="simple"><license-p>This work is licensed under a Creative Commons Attribution 4.0 License.</license-p></license></permissions><self-uri xlink:href="https://www.bibliosphere.ru/jour/article/view/1781">https://www.bibliosphere.ru/jour/article/view/1781</self-uri><abstract><p>Значительная доля онлайн-деятельности современного человека связана с пребыванием в пространстве социальных сетей, где реализуются его потребности в демонстрации собственной компетентности, признании со стороны других пользователей, обладании информацией. Для библиотек такое пространство является необходимым средством обеспечения взаимодействия с пользователями, позволяющим организовать деятельность по информированию подписчиков, созданию и публикации контента, связанного как с продвижением библиотечно-информационных ресурсов и услуг, так и с формированием имиджа библиотеки в целом. Однако существуют проблемы с вовлеченностью пользователей на страницах и в группах библиотек. Цель работы - описать маркетинговые технологии, позволяющие создать благоприятные условия для развития дискуссии среди пользователей социальных сетей и увеличить их активность на страницах библиотек. В качестве таких технологий предложены конкурсы, викторины и акции. Анализ страниц во «ВКонтакте» 14 из крупнейших библиотек России показал недостаточную распространенность названных форм взаимодействия с пользователями в онлайн-среде: крупные библиотеки предпочитают рекламировать офлайн-розыгрыши, конкурсы и викторины, а не проводить их на платформе социальной сети. Выявлены критерии для реализации форм: использование прямых обращений к аудитории с позитивной эмоциональной окраской; актуализация тем, позволяющих проявлять социальную активность и отвечающих интересам аудитории. Озвученные критерии могут быть использованы при проведении библиотеками конкурсов, викторин и акций в социальных сетях.</p></abstract><trans-abstract xml:lang="en"><p>A significant portion of the online activities of a modern man is associated with the space of social media, where his need to demonstrate his competence, to be recognized by other users, and to possess information is realized. For libraries, such a space is a vital tool of ensuring interactions with users, allowing them the organization of activities to inform subscribers, create and publish content related both to the promotion of library and information resources and services, and to the formation of the image of the library as a whole. However, there are problems related to user engagement on pages and in library groups. The purpose of this work is to describe marketing technologies that allow the creation of favorable conditions for the development of discussion among users of social networks and increasing their activity on the pages of libraries, which has a favorable effect on the coverage of basic, informational records. Contests, quizzes and promotions are offered as such technologies. An analysis of the ‘VKontakte’ pages of the fourteen largest libraries in Russia showed that these forms are not widespread enough in the online environment: libraries prefer to advertise offline promotions, contests and quizzes, rather than conduct them on the social media platform. The following important criteria for the implementation of these technologies are identified: the use of direct appeals to the audience with the positive emotional coloring; topics that allow one to show his social activity, as well as those close to the interests of the audience. Thus, these criteria should be taken into account when libraries conduct contests, quizzes and promotions in social media.</p></trans-abstract><kwd-group xml:lang="ru"><kwd>библиотечный маркетинг</kwd><kwd>SMM</kwd><kwd>социальные сети</kwd><kwd>интернет</kwd><kwd>онлайн-маркетинг</kwd></kwd-group><kwd-group xml:lang="en"><kwd>library marketing</kwd><kwd>SMM</kwd><kwd>social media</kwd><kwd>Internet</kwd><kwd>online marketing</kwd></kwd-group></article-meta></front><back><ref-list><title>References</title><ref id="cit1"><label>1</label><citation-alternatives><mixed-citation xml:lang="ru">Гаврилова С. В. 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